Last updated: August 5, 2026
Summit at Knoxville Recovery Center (“Summit at Knoxville,” “we,” “us,” or “our”) has prepared this Privacy Policy for visitors who want to understand how their Personally Identifiable Information (PII) is handled online. Under U.S. privacy law and information security practice, PII means any information that — alone or combined with other data — can be used to identify, contact, or locate a specific person. Please review this policy so you have a clear picture of how we gather, use, safeguard, and otherwise manage your information through summitatknoxville.com.
What Information Do We Collect from Visitors to Our Website, Blog, or Live Chat?
When you interact with our site, you may be asked to provide your name, email address, phone number, the reason you’re reaching out, or similar details. We ask for this so we can respond to you personally and help you get the most out of our website and our treatment services.
When Do We Collect It?
We collect information when you complete a contact or insurance verification form, sign up for a newsletter, use live chat, or otherwise submit details through our site. We do not gather information beyond what you choose to share voluntarily through our web forms, phone line, text messages, or email.
How Do We Use Your Information?
Information you provide may be used to:
- Respond to your inquiry and follow up with you by phone, text, email, or live chat
- Send periodic emails about our programs, services, or related updates
- Administer a survey, promotion, or other site feature
- Improve how our website functions and how we serve visitors
Text Messaging (SMS)
If you check the SMS consent box on one of our forms, you give express written consent for Summit at Knoxville to contact you by text message no more than 2–4 times per month. Standard messaging and data rates may apply. You can opt out at any time by replying STOP. Mobile opt-in data and consent are never shared with third parties or affiliates for marketing purposes.
How Do We Protect Your Information?
We hold ourselves to a high standard when it comes to safeguarding your information, using both electronic and physical protections that meet current industry standards and practices.
- Our website is scanned regularly for security vulnerabilities and known exploits.
- We run routine malware scanning.
- Personal information is stored behind secured networks and is reachable only by a limited group of people with special access rights, all of whom are required to keep it confidential.
- Sensitive and insurance-related information you submit is encrypted using Secure Socket Layer (SSL) technology.
- Multiple security measures are in place whenever information is entered, submitted, or accessed.
- Payment transactions are handled by a third-party gateway provider and are not stored or processed on our own servers.
Do We Use Cookies?
Yes. We use cookies in connection with Google Analytics and Dynamic Number Insertion. You can set your browser to alert you when cookies are being sent, or to refuse them altogether — though some site features may not work properly if you turn cookies off.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.
Third-Party Links
We do not offer or include third-party products or services on our website.
Google’s advertising requirements are described in Google’s Advertising Principles, which exist to create a positive experience for users: https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google is a third-party vendor that uses cookies to serve ads on our site. The DART cookie allows Google to show ads to visitors based on their prior visits to our site and to other sites across the internet. You may opt out of the DART cookie through the Google Ad and Content Network privacy policy.
We have implemented the following:
- Google Display Network Impression Reporting
Together with third-party vendors such as Google, we use first-party cookies (like Google Analytics cookies) and third-party cookies (like the DoubleClick cookie) or other third-party identifiers to compile data about how visitors interact with ad impressions and other ad services on our website.
Opting out: You can adjust how Google advertises to you on the Google Ad Settings page. You may also opt out through the Network Advertising Initiative Opt-Out page or by installing the Google Analytics Opt-Out Browser Add-on.
California Online Privacy Protection Act (CalOPPA)
CalOPPA was the first state law in the country to require commercial websites and online services to publish a privacy policy. Its reach extends beyond California: any person or company operating a website that collects Personally Identifiable Information from California consumers must post a conspicuous privacy policy identifying what information is collected and who it is shared with.
In keeping with CalOPPA, we agree that:
- Visitors may browse our site anonymously.
- A link to this policy appears on our homepage, or at minimum on the first significant page after entering the site.
- Our policy link contains the word “Privacy” and is easy to locate.
Policy changes: Any updates will be posted on this Privacy Policy page.
Updating your information: You may change your personal information by emailing us, by using live chat, or by submitting a support request.
How Does Our Site Handle Do Not Track Signals?
We honor Do Not Track (DNT) browser signals when they are present.
Does Our Site Allow Third-Party Behavioral Tracking?
Yes — our site permits third-party behavioral tracking through the advertising and analytics services described above.
COPPA (Children’s Online Privacy Protection Act)
The Children’s Online Privacy Protection Act gives parents control over the collection of personal information from children under 13. COPPA is enforced by the Federal Trade Commission, the consumer protection agency of the United States, and sets out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not market to children under the age of 13.
Fair Information Practices
The Fair Information Practice Principles are the foundation of privacy law in the United States, and the ideas behind them have shaped data protection law worldwide. Understanding and applying these principles is essential to complying with the various laws that protect personal information.
Should a data breach occur, we will take the following responsive action:
- Notify affected users by email within 7 business days
- Notify users through an in-site notification within 7 business days
We also support the Individual Redress Principle, which holds that individuals must be able to pursue legally enforceable rights against data collectors and processors who do not follow the law — including recourse to courts or government agencies that can investigate or prosecute non-compliance.
Email Address
We collect your email address so that we can communicate with you about our services and continue corresponding with clients after an initial inquiry.
CAN-SPAM Act
The CAN-SPAM Act sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to stop receiving them, and imposes significant penalties for violations.
To comply with CAN-SPAM, we agree to:
- Avoid false or misleading subject lines and sender addresses
- Identify promotional messages as advertisements in a reasonable manner
- Include the physical address of our business or headquarters
- Monitor any third-party email marketing services we use for compliance
- Honor opt-out and unsubscribe requests promptly
- Provide an unsubscribe link at the bottom of every email
If you’d like to stop receiving emails from us, follow the instructions at the bottom of any message and we will remove you from all correspondence.
Protected Health Information
This Privacy Policy covers information collected through our website. Protected Health Information (PHI) created or received in the course of treatment is governed separately under HIPAA and 42 CFR Part 2, and is addressed in our Notice of Privacy Practices.
Contacting Us
If you have any questions about this Privacy Policy, you may reach us at:
Summit at Knoxville Recovery Center
Attn: Webmaster 1016 Ic King Rd Seymour, TN 37865 United States
Phone: (865) 345-3415 Email: healthrecords@delphihealthgroup.com